City & Guilds 1886: Conflict Management Trainers Course

Teacher Training
City and Guilds 2886 (Formerly 1886) Level 3 Certificate for Deliverers of Conflict Management

The 1886 qualification has now been replaced by the new 2886 qualification. 2886 is an updated version of 1886 but they are essentially the same.

Workplace violence and aggression is a growing concern in many industries including those in the public sector. Where the risk of workplace violence exists, employers have a legal and moral duty of care to provide adequate training and resources commensurate with the risk that staff face in their line of work.

This has lead to a nationaly recognised qualification being developed in order to meet the HSE requirements and therefore meeting the employers duty of care in providing Conflict Management Training to staff. Over previous years there have been many variations such as Violence and aggression training or conflict resolution.

Who is the course for?
The purpose of this City and Guilds 2886 (formerley 1886) award is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution. It provides a recognised qualification for those who want to train others to deal with any types of violence in the workplace. It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS employees and all those who interact face-to-face with fellow workers and the public.

The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a neglected training tool due to many people having had bad experiences of scenario/role play in the past but we aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer.

City and Guilds 2886 (Formerly 1886) Award is suitable for those who work, or want to work as trainers of:

Security Guards and Public Area Personnel
Customer Service Positions
Bailiffs
Door Supervisors
Event and Entertainment Personnel

What are the entry requirements?
Delegates should have experience and or a recognised qualification in delivering training (7302, 7303 higher or equivalent). Evidence of this must be provided in order to meet City & Guilds Criteria.

How long is the course?
3 Days with pre-course case studies and assignments to complete.

What does the Course involve?
Following a pre-course assignment the course will be delivered over three consecutive days.

There are two units for this qualification:

Unit 1 – Managing conflict in the workplace when dealing with
customers, service users or the public:

Unit 2 – Delivering scenario-based conflict management training

Assessment
The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria. A synoptic multiple choice assessment set by the awarding body City & Guilds completes the award.

Course Fees
The course can be undertaken on either a residential or non-residential basis and the fees are as follows:

Non Residential : £295.00 plus VAT including examination and certification fees.

Accommodation for Residential Option:

Single rooms are available at £57.00 per person per night including VAT for bed, full breakfast and a three course evening meal.

Also included is free wireless internet in all bedrooms and communal areas together with full use of the Health, Fiitness & Leisue Club for the duration of your stay. Further details can be found on our "Residential Options" page.

Bespoke courses depending on your individual requirements may offer cost savings. Please call 0845 009 5647 for further details.

Course Dates:

All our course dates are updated regularly and you can find them on the main menu: course venues and dates page.

If you would like one of our fully comprehensive information packs the you can request one from a a member of our team by calling 0845 009 5647 direct or by sending an email to info@wilplantraining.co.uk

Download Course information

Download Course Booking Form


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" Ian Kilroy Security Management Specialist NHS East Lancashire	Teacher Training City and Guilds 2886 (Formerly 1886) Level 3 Certificate for Deliverers of Conflict Management The 1886 qualification has now been replaced by the new 2886 qualification. 2886 is an updated version of 1886 but they are essentially the same. Workplace violence and aggression is a growing concern in many industries including those in the public sector. Where the risk of workplace violence exists, employers have a legal and moral duty of care to provide adequate training and resources commensurate with the risk that staff face in their line of work. This has lead to a nationaly recognised qualification being developed in order to meet the HSE requirements and therefore meeting the employers duty of care in providing Conflict Management Training to staff. Over previous years there have been many variations such as Violence and aggression training or conflict resolution. Who is the course for? The purpose of this City and Guilds 2886 (formerley 1886) award is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution. It provides a recognised qualification for those who want to train others to deal with any types of violence in the workplace. It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS employees and all those who interact face-to-face with fellow workers and the public. The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a neglected training tool due to many people having had bad experiences of scenario/role play in the past but we aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer. City and Guilds 2886 (Formerly 1886) Award is suitable for those who work, or want to work as trainers of: Security Guards and Public Area Personnel Customer Service Positions Bailiffs Door Supervisors Event and Entertainment Personnel What are the entry requirements? Delegates should have experience and or a recognised qualification in delivering training (7302, 7303 higher or equivalent). Evidence of this must be provided in order to meet City & Guilds Criteria. How long is the course? 3 Days with pre-course case studies and assignments to complete. What does the Course involve? Following a pre-course assignment the course will be delivered over three consecutive days. There are two units for this qualification: Unit 1 – Managing conflict in the workplace when dealing with customers, service users or the public: Unit 2 – Delivering scenario-based conflict management training Assessment The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria. A synoptic multiple choice assessment set by the awarding body City & Guilds completes the award. Course Fees The course can be undertaken on either a residential or non-residential basis and the fees are as follows: Non Residential : £295.00 plus VAT including examination and certification fees. Accommodation for Residential Option: Single rooms are available at £57.00 per person per night including VAT for bed, full breakfast and a three course evening meal. Also included is free wireless internet in all bedrooms and communal areas together with full use of the Health, Fiitness & Leisue Club for the duration of your stay. Further details can be found on our "Residential Options" page. Bespoke courses depending on your individual requirements may offer cost savings. Please call 0845 009 5647 for further details. Course Dates: All our course dates are updated regularly and you can find them on the main menu: course venues and dates page. If you would like one of our fully comprehensive information packs the you can request one from a a member of our team by calling 0845 009 5647 direct or by sending an email to info@wilplantraining.co.uk Download Course information Download Course Booking Form