Wilplan : SIA Training Courses, Bespoke Security Training, Close Protection Training, UK

Teacher Training
City and Guilds 1886 Level 3 certificate for deliverers of conflict management

Workplace violence and aggression is a growing concern in many industries including those in the public sector. Where the risk of workplace violence exists, employers have a legal and moral duty of care to provide adequate training and resources commensurate with the risk that staff face in their line of work.

This has lead to a nationaly recognised qualification being developed in order to meet the HSE requirements thus meeting the employers duty of care in providing Conflict Management Training to staff. Over previous years there have been many variations such as Violence and aggression training or conflict resolution.

Who is the course for?
The purpose of this City and Guilds 1886 scheme is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution. It provides a recognised qualification for those who want to train others to deal with any types of violence in the workplace (e.g. teach C&G 1884). It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS and all those who interact face-to-face with fellow workers and the public.

The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a training tool neglected due to many having had bad experiences of scenario/role play in the past. We aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer.

City and Guilds 1886 Award is suitable for those who work, or want to work as Trainers of:

Security Guards and Public Area Personnel
Customer Service Positions
Bailiffs
Door Supervisors
Event and Entertainment Personnel

What are the entry requirements?
Delegates should have experience and or a recognised qualification in delivering training (7302, 7303 higher or equivalent). Evidence of this must be provided in order to meet City & Guilds Criteria.

How long is the course?
3 Days with pre-course case studies and assignments to complete.

What does the Course involve?
The course will be delivered over three consecutive days, with completion of a pre-course assignment.

There are two units for this qualification:
Unit 1 – Understanding the Principles of Conflict Management

Assess and reduce the risk of violence in the work environment
Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
Identify post incident support and report the circumstances to provide information for personal and organisational learning
Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings

Unit 2 – Designing and delivering conflict management Scenarios

Design relevant and effective scenarios for training in Conflict Management
Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training

Assessment
The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria. A Synoptic Multiple choice assessment set by City & Guilds completes the award.

Course Fees
The course can be undertaken on either a residential or non-residential basis and the fees are as follows:

Non Residential : £450 plus VAT including examination and certification fees.

Accommodation for Residential Option:

Twin Rooms are available at £40.00 per person per night and is inclusive of VAT

Single Rooms are available at £49.95 per person per night and is inclusive of VAT

The price for accommodation includes a full breakfast and an evening meal and full use of the Leisure Club Facilities. Further details can be found on our accommodation page.

Bespoke courses depending on your individual requirements may offer cost savings. Please call 0845 009 5647 for further details.


Home The Team Teacher Training City & Guilds 1886 Conflict Management City & Guilds 7303 Preparing to Teach City & Guilds 7304 Certificate in Teaching First Aid Instructor Physical Intervention Tutors Course Workplace Health & Safety Courses SIA Security Training Bespoke & Specialist Accommodation Course Venues & Dates Funding & Charities Contact	Teacher Training City and Guilds 1886 Level 3 certificate for deliverers of conflict management Workplace violence and aggression is a growing concern in many industries including those in the public sector. Where the risk of workplace violence exists, employers have a legal and moral duty of care to provide adequate training and resources commensurate with the risk that staff face in their line of work. This has lead to a nationaly recognised qualification being developed in order to meet the HSE requirements thus meeting the employers duty of care in providing Conflict Management Training to staff. Over previous years there have been many variations such as Violence and aggression training or conflict resolution. Who is the course for? The purpose of this City and Guilds 1886 scheme is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution. It provides a recognised qualification for those who want to train others to deal with any types of violence in the workplace (e.g. teach C&G 1884). It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS and all those who interact face-to-face with fellow workers and the public. The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a training tool neglected due to many having had bad experiences of scenario/role play in the past. We aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer. City and Guilds 1886 Award is suitable for those who work, or want to work as Trainers of: Security Guards and Public Area Personnel Customer Service Positions Bailiffs Door Supervisors Event and Entertainment Personnel What are the entry requirements? Delegates should have experience and or a recognised qualification in delivering training (7302, 7303 higher or equivalent). Evidence of this must be provided in order to meet City & Guilds Criteria. How long is the course? 3 Days with pre-course case studies and assignments to complete. What does the Course involve? The course will be delivered over three consecutive days, with completion of a pre-course assignment. There are two units for this qualification: Unit 1 – Understanding the Principles of Conflict Management Assess and reduce the risk of violence in the work environment Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation Identify post incident support and report the circumstances to provide information for personal and organisational learning Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings Unit 2 – Designing and delivering conflict management Scenarios Design relevant and effective scenarios for training in Conflict Management Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training Assessment The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria. A Synoptic Multiple choice assessment set by City & Guilds completes the award. Course Fees The course can be undertaken on either a residential or non-residential basis and the fees are as follows: Non Residential : £450 plus VAT including examination and certification fees. Accommodation for Residential Option: Twin Rooms are available at £40.00 per person per night and is inclusive of VAT Single Rooms are available at £49.95 per person per night and is inclusive of VAT The price for accommodation includes a full breakfast and an evening meal and full use of the Leisure Club Facilities. Further details can be found on our accommodation page. Bespoke courses depending on your individual requirements may offer cost savings. Please call 0845 009 5647 for further details.