Conflict Management Training: Conflict Resolution & Assault Avoidance

Conflict Resolution - Conflict Management Training
Maybo / City & Guilds Accredited

Conflict costs
Work place violence is an issue in all businesses and services where staff may face emotionally charged situations. The Health and Safety Executive defines workplace violence as "Any incident in which an employee is abused, threatened or assaulted in circumstances relating to work". Where the risk is foreseeable a legal duty of care exists on both employer and employee to minimise this risk by providing safe guidance, procedures and appropriate training.

Training from specialists
We provide a range of conflict management and physical intervention training programmes. You can benefit from the reassurance provided by this credible, accredited training model in such a high risk subject. We can guide you through the possible solutions that might suit your organisation.
The conflict management advice and training:-

reduces assaults against staff
increases the confidence and performance of managers and staff
creates a safer environment for staff and service users
enhances customer service
reduces the need to resort to force
better protects the organisation from compensation claims and reputation damage

Who is this course for?
Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as:

Customer facing staff

Lone workers

Staff who have to deal with potentially violent situations

Why is the course so special?

Training maps to key standards and qualifications and encourages non physical responses to conflict and violence
This unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance. These skills are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation.

Conflict Management Course Content
The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:

health and safety responsibilities
employer policy and guidance
identifying flashpoints
proactive service delivery
risk reduction
verbal and non-verbal communication
calming skills
managing incidents
post-incident considerations

We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk.

Bespoke Courses:

The Conflict Management courses are always offered on a bespoke basis ans they should be tailored towards your specific company needs. Should you require a bespoke course then one of our experienced instructors will conduct a Training Needs Analysis with you over the telephone free of charge. This wil ascertain your company's exact needs so we can tailor the training to suit you and address the issues your company is experiencing with conflict. To arrange a Training Needs Analysis or for further information please call us directly on 0845 009 5647 or email directly to info@wilplantraining.co.uk


Home The Team Teacher Training First Aid & Medical SIA Security Industry Training Surveillance Training Driver Training Maritime Security Conflict Resolution Conflict Management Physical Intervention Bespoke & Specialist Residential Options Course Venues & Dates Funding & Charities Contact	Conflict Resolution - Conflict Management Training Maybo / City & Guilds Accredited Conflict costs Work place violence is an issue in all businesses and services where staff may face emotionally charged situations. The Health and Safety Executive defines workplace violence as "Any incident in which an employee is abused, threatened or assaulted in circumstances relating to work". Where the risk is foreseeable a legal duty of care exists on both employer and employee to minimise this risk by providing safe guidance, procedures and appropriate training. Training from specialists We provide a range of conflict management and physical intervention training programmes. You can benefit from the reassurance provided by this credible, accredited training model in such a high risk subject. We can guide you through the possible solutions that might suit your organisation. The conflict management advice and training:- reduces assaults against staff increases the confidence and performance of managers and staff creates a safer environment for staff and service users enhances customer service reduces the need to resort to force better protects the organisation from compensation claims and reputation damage Who is this course for? Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as: Customer facing staff Lone workers Staff who have to deal with potentially violent situations Why is the course so special? Training maps to key standards and qualifications and encourages non physical responses to conflict and violence This unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance. These skills are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation. Conflict Management Course Content The training focuses on personal safety and conflict resolution in your working environment. The learning includes: health and safety responsibilities employer policy and guidance identifying flashpoints proactive service delivery risk reduction verbal and non-verbal communication calming skills managing incidents post-incident considerations We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk. Bespoke Courses: The Conflict Management courses are always offered on a bespoke basis ans they should be tailored towards your specific company needs. Should you require a bespoke course then one of our experienced instructors will conduct a Training Needs Analysis with you over the telephone free of charge. This wil ascertain your company's exact needs so we can tailor the training to suit you and address the issues your company is experiencing with conflict. To arrange a Training Needs Analysis or for further information please call us directly on 0845 009 5647 or email directly to info@wilplantraining.co.uk